Customer Experience Agent

Tawteen

Employer Active

Posted on 28 Nov

Experience

1 - 3 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide consistent quality of service and exceptional assistance to all customers at the designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk (disruption unit), offices, ramp, Lost & Found , crew terminal and special handling section in line with the agreed service standards and procedures with our airline customers and to ensure the compliance of laid down safety and security procedures and local authorities are implemented accordingly.

Good interpersonal and communication skills in English (Arabic preferred)

Time management. Good organizing and planning skills. MS Office.

Desired Candidate Profile

High School Qualification with Minimum 1 year of job-related experience OR Bachelor s Degree or Equivalent with no prior job-related work experience

Experience/Good working knowledge of Departure Control Systems/Macs/Sabre/Altea.

Completed advanced courses or equivalent in Passenger Handling and Customer Services such as Introduction to Civil Aviation, Airport Passenger Handling and Check-in systems.

Company Industry

Department / Functional Area

Keywords

  • Customer Experience Agent

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