Customer Experience Consultant
Maersk Group
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Understanding of external factors impacting Customer s supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering (own customers).
Lead Digital adoption discussions with customers.
Cross-sell & upsell Logistics and Services products to customers.
Performance reviews with customer.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
Willingness to go the extra mile towards the customers & with focus on providing solutions.
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
Key Interdependencies:
Internal Stakeholders:
CX Managers/Team Leaders
Colleagues across globe
Area Product, Area Delivery, Area Sales, Area Finance, GSCs, LOC
External stakeholders:
External suppliers (port, hauler, customs)
Third Party Agents
Local suppliers for inland products
Desired Candidate Profile
Fresh graduate UAEN holding a family book.
Knowledge of shipping, supply chain or logistics industry
Excellent Stakeholder management, interpersonal and communication-skills
Energetic, Well-organized, disciplined, and Self-Initiated
Analytical and problem-solving skills
Good Process understanding &digital proficiency
Ability to work under pressure keeping quality in focus
Strong execution mindset
Strong Cost conscious and optimization mindset
Company Industry
Department / Functional Area
Keywords
- Customer Experience Consultant
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