Customer Experience Manager, Fashion Brantu AB Posted on June 10, 2019 5 - 6 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB BRANTU's mission is to be the most customer-centric online Fashion company in the region. We work towards a single goal: to ensure the best experience for our fashion shoppers. To achieve this, BRANTU's Customer Service (CS) is looking for a Customer Experience Manager responsible for identifying, surfacing and fixing defects that impact the customer experience.• Supervise day-to-day operations in the customer service department.• Respond to customer service issues in a timely manner.• Maintain accurate records and document all customer service activities and discussions.• Assess service statistics and prepare detailed reports on your findings.• Hire and train new customer service agents.• Manage the approved budget of the customer service department.• The Customer Experience Manager will be data-driven, customer obsessed and will have a relentless obsession for fixing defects.• They will use data to identify outliers and key drivers of customer friction and will work with a wide range of CS and business stakeholders to fix them.job requirementsMore than 3 years Company Industry Textiles Clothing / Apparels / Fashion / Accessories Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile 5 years of relevant experience in a project manager, product manager, process owner or sr. business analyst role• Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations• Experience identifying and resolving complex issues will take initiative even under unfamiliar or ambiguous circumstances - a solid sense of accountability and sound personal judgment• Flexibility to respond quickly to change and reprioritize in the face of emerging issues• Microsoft Office skills, strong with Microsoft Excel and able to convert large data sets into customer insights Keywords Customer Experience Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Experience Manager Jobs also searched Customer Experience Manager Jobs Customer Service Jobs Project Management Jobs Customer Experience Jobs Business Analysis Jobs Product Management Jobs SR Jobs Brantu AB View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/207502-Customer-Experience-Manager---Fashion-Brantu-AB-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?