Customer Experience Manager

Client of Talentmate

Teads is looking for a detail-driven and client-centric Customer Experience Manager to join our dynamic Dubai team. In this role, you ll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models.

You ll be at the heart of our campaign operations, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams.

What will you do?

• Act as the lead point of contact for all client communications post-sale, ensuring seamless onboarding and continuous support.
• Support clients during onboarding to our self-service buying platform (DSP) and ensure successful adoption and usage.
• Lead campaign activation preparation with clear, timely, and strategic communication to align internal teams and client expectations.
• Set up and launch campaigns via Teads platforms (both legacy and DSP), ensuring accuracy and alignment with client goals.
• Monitor campaign delivery, pacing, and performance, making proactive optimisations to meet or exceed KPIs.
• Regularly analyse performance data to identify trends, uncover opportunities, and present actionable insights.
• Plan and execute incremental revenue initiatives each quarter by identifying upsell opportunities and collaborating closely with Sales.
• Manage post-campaign wrap-ups, including in-depth analysis, report preparation, and performance presentations for key clients.
• Proactively check campaign setups and internal workflow changes to ensure accuracy and quality across all touchpoints.
• Contribute to internal knowledge sharing and best practice development, supporting the growth and enablement of the broader team.
• Partner with Sales, Supply, and other internal teams to align client objectives and execution strategy.
• Share best practices, support team enablement, and contribute to the continuous improvement of campaign execution standards.

What will you bring to the team?

• A minimum of 3 years experience in digital advertising, preferably at a media agency, DSP, or AdTech company
• Deep understanding of the digital media landscape including programmatic advertising, DSPs, header bidding, and OpenRTB.
• Strong analytical skills and experience in campaign data analysis, optimisation, and reporting.
• Exceptional time management and the ability to juggle long-term projects with daily tasks in a fast-paced environment.
• Proactive, solutions-oriented mindset with a strong eye for detail and a drive for operational excellence.
• Experience communicating directly with clients, resolving challenges, and delivering value through strategic conversations.
• Comfortable working with ad tech platforms, third-party vendors, and CRM systems (e.g., Salesforce).
• Collaborative team player who actively contributes to a positive team culture and cross-functional success.
• Fluency in English, Arabic is a bonus.