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Customer Experience Practice Manager/Principal

Delta Partners

Posted on August 21, 2019

2 - 4 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Description
ABOUT US
At Delta Partners, our Analytics Practice is responsible for transforming data into actionable information for our clients. We help them predict, plan, and adapt their business strategies to meet real-time challenges and con dently help navigate past whatever obstacles come their way. We take a holistic approach to data and offer a broad range of execution capabilities through our service line Datafarm to help our clients build and leverage analytics solutions . Learn more about our Analytics Practice and Datafarm.
WHY DELTA PARTNERS?
You will be working with industry leaders on some of the most challenging projects within the rapidly transforming TMD industry. Our global footprint of of ces in key hubs around the world offers you the opportunity to experience different cultures, be in an intellectually stimulating environment and learn to work in a collaborating manner. Learn more about a career at Delta Partners.
POSITION: Customer experience practice Manager / Principal level
LOCATION: Dubai, Singapore, Johannesburg & New York
POSITION SUMMARY:
Based within our Customer Experience Practice inside the Management Consulting business line, this position will report directly to the Partner and Head of the Customer Experience Practice. You will lead Customer Experience transformation topics within the organization, helping drive business development activities across the region, acting as a Subject Matter Expert in Customer Experience related consulting projects, and driving the buildup of relevant Customer Experience transformation know-how and intellectual capital.
KEY RESPONSIBILITIES:
Lead Customer Experience business development activities in a region together with account partners
Jointly build the region s account management strategy in Customer Experience transformation related topics with the support of the Partner group
Support multiple project teams in ensuring successful project delivery in the Customer Experience area
Lead teams of more junior consultants and co-lead client accounts in the Customer Experience area together with account partners
Help structure the project s approach by drawing on past experience
Support the Managers in developing original frameworks, hypothesis and ideas for data gathering
Ensure the quality of the Customer Experience project takeaways and recommendations
Present entire documents on Customer Experience topics to C-levels client audiences
Manage and lead client meetings and Customer Experience related content discussions
Build and maintain strong client relationships in the Customer Experience area
Drive Intellectual Capital creation in Customer Experience Practice


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Keywords

Analytics Management consulting Account management Project delivery Subject Matter Expert Customer experience Principal Management Delta Head Business Development

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Delta Partners

Since 2006, Delta Partners is recognized as a leading advisory and investment firm involved in Telecom, Media, and Digital (TMD) industry. The company caters to the different needs of its clients and investors globally and operates internationally through its office locations in the UAE, USA, Sin gapore, South Africa, Colombia and Spain. Delta Partners investment services include direct investments into TMD companies and private equity.





The company includes three key business lines under its umbrella- Investments, Corporate Finance and Management Consulting. Its in-house capabilities include Intelligence Unit that provides industry knowledge and insights to support all its investors and business lines in TMD sector. The company includes a diversified team of employees speaking over 40 different languages from over 50 countries. The company always welcomes talented, experienced as well as undergraduates from all backgrounds such as technology, banking, finance, engineering, economics and science. Delta Partners offers excellent opportunities in the industry and prepares its people to excel in their careers.

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Website http://jobs.jobvite.com/deltapartners/job/oX6QafwN


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