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Customer Experience Specialist

Oman Insurance Company

Posted on November 5, 2019

2 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Customer Experience Specialist
Job Location : UAE
Job Requirements :
Provide information on all OIC Products to existing & potential clients.
Execute client instructions as per OIC policy
Handle Calls and Queries as per assigned Targets
Ensure the monthly conversion ratios are met
Any other assigned responsibilities are fulfilled on a day to day basis.
Ensure Call Quality scores are met on each customer call.
Resolve customer complaints, either directly or conjointly with the other concerned dept's
Identify & forward customers feedback, and contribute to process improvement
Interested candidates can apply with your resume.


Insurance

Helpdesk / Customer Service / Telecalling

Keywords

Customer Experience Specialist

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Oman Insurance Company


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