Customer Experience Specialist
Talabat
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Posted 5 hrs ago
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1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Customer Experience Specialist Dubai, UAE
Job Description
Customer Experience Specialist Dubai, UAEbr> br>What You ll Dobr> br
- Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
- Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
- Conduct data deep dives across customer journeys to identify opportunities for improvement
- Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
- Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
- Contribute to discovery research on key issues such as cancellations, order delays, and support performance
- Prepare insight reports and presentations for senior leadership and business reviews
- Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring
Why Join Usbr> br
- Opportunity to influence customer-centric strategies in one of the region s fastest-growing platforms
- Competitive salary with attractive benefits and Talabat credit
- Collaborative work environment with international exposure
- Professional growth opportunities supported by training and recognition programs
- Access to modern workspaces, wellness initiatives, and healthcare benefits
Desired Candidate Profile
3 5 years of experience in customer insights, analytics, or CX research
- Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills
- Experience working with survey platforms such as Qualtrics
- Ability to turn complex datasets into actionable recommendations
- Strong communication and presentation skills with experience engaging leadership teams
- Detail-oriented, proactive, and comfortable navigating ambiguity
- Preferred background in tech, e-commerce, or logistics industries
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Department / Functional Area
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Talabat
Talabat, headquartered in Dubai, UAE, is the Middle East s leading food and quick commerce delivery platform and a member of the Delivery Hero Group. Since 2004, Talabat has connected millions of customers with restaurants, local shops, and groceries across eight countries in the region. Delivery Hero, listed on the Frankfurt Stock Exchange, operates in more than 70 countries worldwide. Together, Talabat and Delivery Hero continue to redefine customer experience and logistics innovation across the Middle East.