Customer Experience Specialist

RedBox SA

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle and monitor customer escalations and ensure timely resolution.

  • Follow up with internal teams to guarantee issues are addressed and closed.
  • Provide clear and professional updates to customers throughout the resolution process.

Review and assess customer interactions across all touchpoints.

  • Identify friction points and recommend improvements.
  • Support the development of better processes, policies, and service workflows.

Analyze customer feedback, surveys, reviews, and ratings.

  • Identify trends, recurring issues, and areas of opportunity.
  • Prepare regular reports highlighting insights and improvement suggestions.

Work closely with departments such as Operations, Product, Technology, Sales, and Support.

  • Ensure customer concerns are prioritized and acted upon.
  • Facilitate communication between teams to maintain a unified customer experience.

Contribute to initiatives that improve service consistency and customer satisfaction.

  • Support quality audits, customer journey mapping, and root-cause investigations.
  • Participate in launching new services or updates while ensuring customer needs are represented.

Desired Candidate Profile

1 3 years of experience in Customer Experience, Support, Operations, or a related field.

  • Strong communication skills, both written and verbal.
  • Ability to analyze data and identify patterns.
  • Highly organized with strong follow-up skills.
  • Customer-focused mindset and problem-solving abilities.
  • Proficiency in using CRM or customer support tools is a plus.
  • Private Health Insurance
  • Performance Bonus

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Specialist

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RedBox SA

https://apply.workable.com/redbox-technologies/j/8ECF187EF8/