Customer Experience Specialist

Sanofi

As Customer Experience Specialist within our General Medicines team, you'll drive best-in-class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey. Ready to get started? Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

Main responsibilities

Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives

Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels

Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers

Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets

Implement and monitor individual customer journeys in collaboration with cross-functional teams, Centers of Excellence, and headquarters to drive continuous improvement

Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures

Support knowledge transfer to new team members on product knowledge, medical information, and territory management

Why choose us?

Help shape the future of care for chronic and complex conditions like Type 1 diabetes, Type 2 diabetes, transplant, and cardiovascular disease

Drive meaningful impact at global scale: our medicines reach more than 100 million people each year

Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world

Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose

Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle

Thrive in inclusive, flexible workplaces that support your personal and professional well-being

Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice

Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !