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Customer Inquiry Advisor

DHL Express Egypt

1 - 3 years Cairo - Egypt

Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
• Record customer bookings
• Provide customers with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries
• Promote and sell DHL s value-added services such as Insurance, Import Express and TDD
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Adhere to existing Customer Service procedures as outlined in the department manuals
• Work under general supervision with regular review and guidance from a supervisor.
• Refer complex and unusual problems to supervisor.

Industry Type : Logistics / Transportation / Warehousing / Courier
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Experience in area of responsibility.
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
• Demonstrates basic knowledge of a technical or specialty area.
• Readily learns and applies new information/concepts in area of practice.
• Maximum Age 27
• Cairo Residence Only.


Customer service Customer care Customer support Telecommunication Packaging Value added services Supervision Accounting Supervisor Insurance

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DHL Express Egypt

About this Company
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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