Customer Operations Supervisor Edfa3ly Posted on August 10, 2018 3 - 5 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Setting goals for performance and deadlines in ways that comply with the company s plans and vision.• Organizing workflow and ensuring that employees understand their duties or delegated tasks.• Monitoring employee productivity and providing constructive feedback and coaching.• Set goals for performance and deadlines in ways that comply with the company s plans and vision and communicate them to subordinates• Organize workflow and ensure that employees understand their duties or delegated tasks• Monitor employee productivity and provide constructive feedback and coaching• Receive complaints and resolve problems• Maintain timekeeping and personnel records• Pass on information from upper management to employees and vice versa• Ensure all managerial & strategic decisions are understood by the staff and they are engaged in the company mission• Prepare and submit performance reports• Follow and monitor the performance of the team from the quality perspective as per company quality standards.• Decide on reward and promotion based on performance• Direct daily/weekly/monthly checkpoints with the subordinates and management team.• Participate in hiring and training new employees• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Company Industry Internet / E-commerce / Dotcom Department/Functional Area Data Entry / Operations / Back Office Processing Desired Candidate Profile Proven experience as supervisor or relevant role.• Preferred experience handling customers via digital mediums (social media, live chat..etc)• Excellent communication and interpersonal skills.• Outstanding organizational and leadership skills. Keywords Customer service Workflow Social media Customer support operations Operations management Operation Supervisor Interpersonal skills Customer handling Quality standards Monitoring REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Operation Supervisor Jobs Data Entry Jobs Customer Service Jobs Customer Handling Jobs Customer Support Operations Jobs Quality Standards Jobs Operations Management Jobs Edfa3ly View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/143045-Customer-Operations-Supervisor-Edfa3ly-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?