Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
You have working knowledge of aircraft maintenance inspection programs.
You have working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
You have strong verbal and written communications skills.
You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
You have a 4 year college degree preferred