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Customer Provisioning Co-Ordinator

Shabitech

Posted on May 11, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Customer Provisioning Co-Ordinator Job vacancy, we are looking for experienced and talented Customer Provisioning Co-Ordinator for Dubai. Category Design & Customer Provisioning Co-Ordinator/Administration Jobs.
Job Responsibilities
• You will be responsible for the provisioning of business solutions, new business customer orders and MACD requests ensuring that timescales and customer requirements are met.
• In this role you ll raise and enter orders onto appropriate systems triggering the necessary arrangements for provision, delivery, installation or directory entry and billing
• You will need to liaise and drive engineering and third party suppliers to ensure appointments and milestones are coordinated and meet customer requirements.
• You will record all orders onto the operational database, ensuring all data is accurate, updated and maintained and can be extracted for management and operational reporting
• The Customer Provisioning Coordinator plans and manages their own workload by reviewing and prioritising tasks in order to maintain efficiency and high levels of customer satisfaction
Job Requirements
• Experience of either of following is highly desirable:
• Microsoft Office 365
• Telecoms Background
• LAN/WAN
• Hosting
• Cloud (Azure, AWS)
• Cisco
• Previous experience within the telecommunications and IT services industry
• Previous experience in a similar B2B role
• Experience of working to KPI s
• A customer centric approach to work is a must in this role
• Previous experience of order processing and management activities


IT - Software Services

Engineering

Keywords

Billing LAN Order processing WAN Cisco Operations IT services Business solutions Azure Customer satisfaction

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Shabitech


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