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Customer Relation Management

Client of Wuzzuf

2 - 3 years Cairo - Egypt

Bachelor of Science. Any Nationality


, Posted on May 16, 2018 1 Opening

Job Description

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Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
• Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
• Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
• Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.


Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

BCs in any degree
• 2 experience in the same field
• 3 experience in logisitcs and supply chain
• Very good in English
• Strong communication skills
• Proven leadership experience

Keywords

Customer service Customer support Logistics Supply chain CRM Proposal preparation CRM strategy Architecture Database Testing

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Client of Wuzzuf


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