CUSTOMER RELATIONSHIP EXECUTIVE-FEMALE

Confidential Company

Job Description: We are seeking a dedicated and experienced Female-Customer Relationship Executive to join our Homecare facility. The ideal candidate should have a background in call center or customer service, preferably within the healthcare industry, and will be responsible for managing lead conversions through inbound/outbound calls and electronic communication channels. Should have strong communication skills, a passion for homecare service, and proven experience in handling customer inquiries, booking appointments, and effectively explaining our wide range of services.

Job Role: Customer Relationship Executive

Area: Healthcare (Home/Hospital)

Job Responsibilities:

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Handle inbound and outbound calls, emails, and other communication channels professionally and efficiently.

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Build and maintain strong relationships with clients, ensuring high levels of satisfaction and trust.

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Provide accurate information on Homecare service packages, processes, and policies to clients.

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Manage client queries and resolve complaints with professionalism and empathy.

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Maximize lead conversions to a successful client.

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Accurately document client interactions in the system and follow up as required.

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Adhere to on-call scripting and maintain up-to-date knowledge of services and industry practices.

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Support administrative tasks and contribute to the smooth workflow of the department.

Job Requirements:

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Minimum 1-2 years’ experience in tele sales, patient coordination, or customer support, preferably within the healthcare sector.

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Strong command of English (spoken and written) & Arabic

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Proficiency in desktop applications, internet use, and advanced computer knowledge.

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Strong communication, interpersonal, and problem-solving skills.

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Ability to multitask and stay organized in a fast-paced environment.

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Experience in inbound and outbound documentation.

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Flexibility to work rotational shifts

Preferred Skills

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Knowledge of healthcare customer management systems.

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Able to achieve Lead conversions to increase the sales

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Ability to remain calm and professional under pressure.

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Excellent organizational and time-management skills