Customer Relationship Manager Client of Wuzzuf Posted on August 9, 2018 7 - 11 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Customer relations managers handle customer accounts and provide guidance on enhancing customer relationships. • CRMs focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges. • They create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of goods or services to the customer. • Customer relations managers work in professional office settings and may also travel frequently to meet with clients. • CRMs work with sales managers to achieve budgeted sales targets within specified deadlines. • The job can involve long hours, including evenings and weekends. Stress tolerance, the ability to work under pressure and a combination of leadership and customer-facing skills are necessary for job effectiveness. Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Knowledge, Skills and Abilities • The core competencies required to perform the duties of a customer relations manager include outstanding leadership, communication, interpersonal and customer service skills, as well as advanced knowledge of the practices and procedures for project management, sales, marketing and strategic planning. Effective • CRMs also possess advanced knowledge of their company's products and services. • They are dynamic public speakers and comfortable when interacting in both one-on-one and group settings, leading teams and liaising with different levels of management. • Education and Experience • Customer-relationship management usually requires a bachelor's degree in business administration or a related field, such as finance, hospitality or computer science. • Employers generally require several years of account and business relationship management experience; customer service or sales experience is useful. • Computer literacy and proficiency with office productivity applications, such as Microsoft Word, Excel and PowerPoint, are also required by most employers. Keywords Crm Hospitality Project Management Customer Support Strategic Planning Microsoft Computer Scienceiness Relationship Management Customer Serviceiness Administration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Customer Relationship Manager Jobs Customer Support Manager Jobs Branch Manager Jobs Customer Service Jobs Sales Jobs Customer Relationship Jobs Customer Handling Jobs Client of Wuzzuf View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/142942-Customer-Relationship-Manager-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?