Customer Relationship Officer Emirates Islamic

Job Responsibilities ( Relief Pool ) - Customer Relationship Officer

Address customer problems and complaints to achieve satisfactory resolutions.

• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit s needs while providing efficient service to customers.
• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service.
• Manage efficient paper flow, supporting relevant procedures
• Contacting client and getting missing documents.
• File maintenance.
• Preparing basic Memo.
• Any other task requested by your line Manager.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.