Customer Relationship Officer - Priority Banking Emirates Islamic

Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time) Provide end to end customer service to Priority Banking customers as per bank TAT s Coordination with relevant departments for processing within TAT s Handle Product & Service-Related Queries Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints Inform customers of delays, if any, for their requests raised with the bank. Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM s portfolio. Along with supporting processing customer applications/ system requests etc. Coordination with relevant departments for processing within TAT s Address customer complaints & provide First Contact Resolution where ever possible Ensure end to end follow up till the customer complaint is resolved and escalate when necessary Follow-up with customer post complaint resolution ensuring customer experience Ensure closure of complaints within defined TAT for the assigned customers