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Customer Representative

Pace Holding Limited

Posted on September 16, 2019

3 - 4 years Eastern Province - Saudi Arabia

Any Graduation. Saudi Arabian

Opening 01

Job Description

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Description
• Answer to questions from Call Centers staff and provide guidance and feedback.
• Prepare weekly, monthly & annual results and performance reports
• Anticipate escalation and take over issues when needed.
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Keep management informed on issues and problems
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.


Retail

Helpdesk / Customer Service / Telecalling

Keywords

Customer Representative

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Pace Holding Limited


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Website https://apply.workable.com/usepace/j/B307831D7B/


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