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Customer Serivces Manager

Al Masraf

5 - 6 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on March 22, 2018 1 Opening

Job Description

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• Provide support to the Branch Manager in the development of business plan for the Branch that optimizes the achievement of targets and profitability.
• Lead all Customer Service activities, ensuring the provision of efficient and superior customer service in accordance with the Bank s policies and agreed service standards.
• Review current policies and procedures and provide input and recommendations where opportunities for improvement are identified.
• Review and recommend to Branch Manager the applications for facilities falling within delegated authority ensuring that all Bank requirements have been met and that Bank s position is fully protected.
• Ensure that documentation and supporting requirements in respect of all the finance facilities are complete to protect the interests of the Bank.
• Convene regular team meetings, giving customer services staff the opportunity to provide feedback on activities and make suggestions for operational improvements.
• Undertake Performance Management responsibilities, including setting of individual and team objectives and completing staff appraisals in order that business plan achievement is optimised and staffs are developed.
• Develop, train and motivate all Customer Services team members, sharing specialist expertise and demonstrating leadership to maximise their capabilities.
• Coordinate with HO on matters related to irregular or classified accounts to ensure speedy settlement, in consultation with the Branch Manager
• Provide input and follow-up responses during annual internal and external audits to ensure all customer service activities are in compliance with requirements
• Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/ Division/Bank s business goals.

Industry Type : Banking / Financial Services / Broking
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

• Graduate, preferably in a commercial discipline or Higher Secondary education with recognized diploma in Banking.
• 5 year s general banking experience with a good understanding of banking practices.


Customer service Policies Operations Performance management Business planning External audit Consulting Sharing Support Compliance

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Al Masraf

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