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Customer Service Advisor - English Speaker


Posted on November 5, 2019

2 - 3 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Answer calls, emails and live chat messages from clients.
• Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
• Consult customers to understand their needs and empower them to make a purchasing decision
• Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
• Manage knowledge about the booking process and all service options available for students
• Complete all required administration and recording of sales through CRM system and other business systems
• Build strong relationships with team members, and provide flexible and prompt support at all times
• Drives the team to meet monthly targets
job requirements
More than 2 years

Travel / Tourism

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

In-depth experience of selling to customers.
• Experience in Telesales role working with sales targets and KPIs preferred.
• Consultative selling techniques
• Bachelor degree or relevant work experience
• FLUENT English is a MUST


Customer Service Advisor - English Speaker


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