Customer Service Advisor Concentrix Corporation

Summary This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Work Location - Abudhabi
Working Hours - 10 AM - 2 PM ( part time ) Description Essential Functions/Core Responsibilities

Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

Identify customer problems and offer appropriate solutions.

Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

Participate in Outbound calling programs and other projects and activities when required.

Handling projects and tasks whenever required and asked by the management.

Required Education, Skills and Qualifications

Excellent customer service skills.

A fluent English (B2 Level+) and / or Arabic speaker.

Good communication and interpersonal skills.

Competent use of PC, must be good at MS Excel formulas.

Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor s degree.

Cheerful personality, always with a smile.

Empathetic, patient and courteous in approach.

Pleasant telephone etiquette and someone who loves to speak over the phone.

Presentable with a positive, proactive and professional approach.

Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.