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CUSTOMER SERVICE ADVISOR

Zone Parking Solutions L.L.C

Posted on August 2, 2018

2 - 8 years Abu Dhabi - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Summary
Duties & Responsibilities
Requirements

A Customer Service Advisor will liaise with member of the public and give accurate advice/information on parking issues and complaints procedure in a courteous manner ensuring that the Company and Client™s customer care policy is adhered to at all times.

People:

To build and maintain a good working relationship with members within and outside the team.
To undertake in-house training of new parking shop staff to the required standards, ensure that personal development is ongoing for existing staff and that capability is stretched.
To assist staff when interacting with members of the public, responding immediately to requests for assistance. In dangerous situations call the police.
To be a good team player.
To attend the weekly and or monthly formal team meetings.
To be an ambassador of the Company™s values at all times.
To be flexible and carry out any other duties as and when required by the management. Customers/Clients:

To liaise with member of the public and give accurate advice/ information on parking issues and complaints procedure in a courteous manner ensuring that the Company and Client™s customer care policy is adhered to at all times.
To provide an effective customer care policy to the customers and clients by responding to all queries with professionalism and urgency.
Always present a professional impression of the Company by adopting high standards of dressing (in full company uniform including ID badges), ensuring the highest level of cleanliness and presentation is achieved at all times.
To operate to the required levels of customer service standards.
To positively contribute to the success of the team, the contract and the company. Processes:

To comply with all till receipting and cash handling procedures as set out by the Company and the Client (completion of ZONE journal, floats reconciliation, end of day paperwork and to ensure that all paperwork are reconciled.
To ensure that all payments received is banked and reconciled in accordance with all Company and client till receipting and cash handling procedures.
To comply with all procedures relating to the issue and administration of permits, dispensations and or suspensions ensuring accuracy of the details inputted.
Safe storage of all permit stock, personal and sensitive information in accordance with Data Protection policies.
To support the Audit and Continuous Improvement Audits in line with company policy.
To advise customers on relevant appeal procedures and answer various parking related queries. Financial:

Ensure all cash, cheque and credit card payments are reconciled with reports at the end of shift.
Maintain sole responsibility in the exchange of cash between customers and yourself and be aware that missing cash from the till shall be replaced and be out of pocket of the Customer Service Advisor responsible

Qualifications

Minimum high school diploma
Must be a native Arabic speaker and have fluent English communication skills Experience

Minimum 1 or 2 years of experience in customer services or related field Skills

Must be bilingual Arabic and English (reading, writing and verbal communication)
Must be PC literate in Windows Office programs such as Word and Excel
Familiar with the regulations in respect of parking in the emirate of Abu Dhabi
Numeracy and literacy skills

Personal Competencies:

Flexible when asked to work later than official working hours
Presentable appearance
Ability to communicate effectively with customers in difficult situations
Excellent customer service skills


Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Advisor

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Zone Parking Solutions L.L.C

Zone Parking Solutions L.L.C

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