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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a customer service advisor, you play a vital role by:
- Meeting customer needs : Ensuring high-quality service by answering questions via phone, email, or chat.
- Problem solving : Identifying and handling inquiries or complaints to ensure customer satisfaction.
- Customer service : Providing tailored solutions to strengthen customer trust and loyalty.
- Contribute to continuous improvement : Share customer feedback to optimize our services and processes.
What we offer you
At Concentrix, we place great value on appreciating our talent. Here are the unique benefits we offer to recognize your contribution:
- Attractive compensation with additional bonuses :
- Language bonus for our multilingual game-changers.
- Regularity bonus from the 12th month and performance-based bonuses.
- Special bonus for Ad El Adha.
- Excellent social benefits :
- Option to work on-site or remotely (for people outside of Rabat, Sal, Knitra, Agadir, Marrakesh, Fs and Mekns).
- Advantageous health insurance and supplementary pension after one year.
- Flexible working hours with the possibility of working from home after a training period.
- Free access to our gym.
- Safe transport to your workplace without logistical hurdles.
- Continuous professional development to enhance your skills and acquire new, job-relevant knowledge.
- Dynamic work environment :
- Themed events and gifts throughout the year to promote team spirit.
Desired Candidate Profile
We are looking for talented individuals who:
- Fluency in German (speaking and writing required) , English skills are an advantage.
- possess excellent communication skills, are well-organized, independent, and have a positive attitude.
- Master digital tools and demonstrate a natural curiosity to adapt to new technologies.
- Embrace challenges with enthusiasm and have a passion for customer satisfaction.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Advisor
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Concentrix Corporation
Concentrix is an international company with a presence in more than 70 countries. We are leaders in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.