Customer Service Advisor Concentrix Corporation

Description

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play a fundamental role by:

Responding to customer needs: Ensuring quality service by answering questions via phone, email, or chat.
Resolving problems : Identifying and managing requests or complaints to guarantee customer satisfaction.
Building customer loyalty : Offering personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement : Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:

Attractive remuneration with additional bonuses:
Language bonus for our multilingual Game-Changers.
Regularity bonus starting from month 12 and performance bonuses.
Special bonus for Ad El Adha.

Exceptional employee benefits:
• Option to work in person or remotely for those residing outside Rabat, Sal, Kinitra, Agadir, Marrakech, Fsy, and Meknes.
• Competitive health insurance and additional pension after one year.
• Flexible working hours with the option to work remotely after an onboarding period.
• Free access to our gym.
• Guaranteed transportation to ensure you arrive at your workplace safely and without logistical complications.
• Ongoing training to develop your skills and acquire new knowledge tailored to the position.