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Customer Service Agent - Boulaq

NAOS Marketing

Posted on December 3, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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You will be working for a leading global insurance company recognized for its outstanding quality of service, awarded the #1 insurance brand worldwide for the 8th consecutive year - demonstrating the trust of half a million individuals and businesses nationwide.
Your responsibilities will include:
• To provide speedy telephone response to all calls
• Promote the best image of the Company through a professional manner
• To answer the customer s need in accordance with the policy wording and as defined by the Insurer, providing comprehensive advice on all aspects of the policy
Work conditions:
• 5 working days per week with 2 days off based on announced weekly work schedule
• Rotational Shifts for males 24/7, and rotational shifts for female between 8:00 AM to 9:00 PM
• Work location: Cornish El Nil, Ramlet Boulak (Nile City Towers)
What are we offering?
• Fixed Gross Salary 4100 LE up to 600 KPI's
• Medical & Social insurance coverage
• Annual contract with 21 annual leave days per year
• Training days paid as working days after certification by the company

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Strong personal qualities using your empathy and your great listening skills to help people
• Native in Arabic , with excellent command of English (read, write, speak)
• Customer service experience and ideally within a call center
• Knowledge of the Insurance industry is a valuable plus
• French Language skills is an asset
• University Degree or relevant high education
• Completed Military Service for males
• Have an Egyptian nationality
• Live in Greater Cairo


Customer Service Agent - Boulaq


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NAOS Marketing

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