Customer Service Agent

Client of Talentmate

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying issues and providing suitable solutions.
• Document and update customer interactions and transactions in detail.
• Promote products and services by effectively communicating benefits to customers.
• Collaborate with team members and departments to resolve complex customer issues.
• Maintain a courteous and professional demeanor in all customer interactions.
• Provide customers with accurate information about product features and pricing.
• Meet individual and team performance targets to contribute to company goals.
• Handle customer returns and refunds in accordance with company policies.
• Participate in ongoing training to improve product knowledge and service skills.
• Collect and analyze customer feedback to enhance service quality and processes.
• Assist in developing customer service policies to improve customer satisfaction.