Customer Service Agent
Sheikh Shakhbout Medical City
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Handle inbound and outbound customer inquiries related to insurance policies, coverage, premiums, and renewals
- Provide clear and accurate information on insurance products and services
- Support customers with claims registration, follow-ups, and basic claim-related queries
- Maintain accurate customer records and documentation in CRM systems
- Resolve customer complaints efficiently and escalate complex issues when required
- Ensure compliance with insurance regulations, company policies, and service standards
- Achieve individual and team service-level KPIs (call handling time, resolution rate, customer satisfaction)
- Coordinate with internal teams to ensure timely resolution of customer requests
- High school diploma or bachelor s degree (preferred)
- 1 3 years of experience in a customer service or call center role, preferably in insurance or financial services
- Strong verbal and written communication skills
- Good knowledge of insurance products, terminology, and processes (health, motor, life, or general insurance)
- Proficiency in MS Office and CRM systems
- Ability to handle high call volumes and work in a fast-paced environment
- Customer-centric attitude with strong problem-solving skills
- Experience in insurance claims or policy administration
- Multilingual skills (Arabic is an advantage)
- Familiarity with UAE insurance regulations (if applicable)
- Customer focus & empathy
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
Desired Candidate Profile
Requirements & Qualifications
- High school diploma or bachelor s degree (preferred)
- 1 3 years of experience in a customer service or call center role, preferably in insurance or financial services
- Strong verbal and written communication skills
- Good knowledge of insurance products, terminology, and processes (health, motor, life, or general insurance)
- Proficiency in MS Office and CRM systems
- Ability to handle high call volumes and work in a fast-paced environment
- Customer-centric attitude with strong problem-solving skills
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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Sheikh Shakhbout Medical City
Job Summary
We are looking for a customer-focused Customer Service Agent Insurance to handle policy-related inquiries, provide accurate information, and deliver an excellent customer experience. The role involves assisting customers with insurance products, claims, renewals, and general support while ensuring compliance with company and regulatory standards.
https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2270
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