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Customer Service Agent


Posted on March 27, 2018

2 - 3 years Beirut - Lebanon

Other(Other). Any Nationality

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Job Description

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Develop strategies and tactics to get the word out about our company and drive qualified traffic to our website
Deploy successful online marketing campaigns and own their implementation from conception to execution
Experiment with a variety of organic and paid acquisition channels
Craft specific messaging that targets the right audience, drives awareness and purchase
Manage a dynamic digital marketing calendar
Maximize traffic, sales, and profit from our channel marketing, including email, notifications, SEO/SEM, affiliate, display re-targeting and acquisition, display, social advertising
Analyze and report on channel marketing initiatives
Establish KPIs to manage performance and communicate results/value
Utilize landing page conversion optimization (A/B testing, multivariate testing)
Responsible for directing online marketing activities, resulting in increased visitors who are likely to become qualified leads and online sales
Keep abreast of the latest SEO, SEM and digital marketing industry information, trends and opportunities
Social Media
Manage the company’s social media profiles and presence, including Facebook, Instagram, Twitter, LinkedIn, and additional channels that may be deemed relevant.
Create shareable content appropriate for specific networks to spread both our brand and our content
Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences
Run regular social promotions and campaigns and track their success
Drive consistent, relevant traffic and leads from our social network presence
Explore new ways to engage and identify new social networks to reach our target buyers
Track, measure, and analyze all initiatives to report on social media ROI.
BS/MS degree in marketing or a related field
3+ years of professional experience in digital marketing and communications
Solid knowledge of Google Analytics website analytics tools
Experience in setting up and optimizing Google Adwords / Facebook campaigns
E-commerce exposure
Clearly demonstrated experience in designing and executing marketing campaigns through multiple channels
Have a combination of creative, analytical, and strategic acumen
Highly collaborative
Eager to make a measurable positive impact
Good taste, a sense of aesthetics and a love for great copy and witty communication (must be Fluent in English and Arabic)
Up-to-date with the latest trends and best practices in online marketing and measurement
Core Competences
Detail-oriented with the ability to manage projects from inception through execution
Excellent communication skills, both verbal and written
Hunger to learn and an entrepreneurial, self-starter with hands-on approach
To apply, email us at jobs@gosawa.com with your CV and tell us why you’re the right person for this job.
Ideally, you’ll posses the following sales attributes:

Demonstrated experience selling advertising and/or marketing solutions to local businesses
The ability to build a professional rapport with clients
Exceptional communication skills and telephone manner
A self-motivated and target-driven attitude 
A sound knowledge of social media
The ability to speak Arabic and English Languages
This role will require you:

Research and target businesses across the country
Discover opportunities through various social and professional networking methods
Make daily calls to local businesses with the objective of booking meetings
Conduct physical meetings and sales presentations outside the office
Negotiate deal packages favourable to achieving high sales in order to ensure maximum effectiveness and exposure for clients
Proactively communicate with business owners, sign and manage advertising packages and answer questions to ensure an overall great experiencen for this job.

Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling


Customer Service Agent Email English French Monitoring Social media CV Sound Target Open

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