Home Jobs in Egypt Jobs in Cairo Customer Service Agent Jobs in Cairo Customer Service Agent

Customer Service Agent

Andalusia Group

Posted on September 13, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

Email sent successfully.

Maintain a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
• Assist in initiating ongoing new activities to keep having healthy environment for patients.
• Boost word of mouth by providing best-in class service before, during and after patients stay.
• Holding customer satisfaction surveys for diverse hospital services.
• Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
• Handling the DAMA cases
• Rounds in ICU, CCU, inpatients
• Sending the discharge cases for Lab manager
• Sending a welcoming messages to new entrance patients
• Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
• Sending rounds reports with bed numbers and nursing ratio
job requirements
More than 1 year
Not Specified at least
Business Services - Other

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor degree.
• Strong knowledge of Microsoft Office.
• Excellent command of English.


Customer Service Agent


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Andalusia Group

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private