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Customer Service Agent

Andalusia Group

Posted on September 13, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Maintain a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
• Assist in initiating ongoing new activities to keep having healthy environment for patients.
• Boost word of mouth by providing best-in class service before, during and after patients stay.
• Holding customer satisfaction surveys for diverse hospital services.
• Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
• Handling the DAMA cases
• Rounds in ICU, CCU, inpatients
• Sending the discharge cases for Lab manager
• Sending a welcoming messages to new entrance patients
• Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
• Sending rounds reports with bed numbers and nursing ratio
job requirements
More than 1 year
Not Specified at least
Business Services - Other


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor degree.
• Strong knowledge of Microsoft Office.
• Excellent command of English.

Keywords

Customer Service Agent

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Andalusia Group


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