Customer Service Agent
Dimofinf Operations Cent...
Multiple Vacancies
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
4 Vacancies
Job Description
Roles & Responsibilities
Job Responsibilities:
- Reply and respond to all Tickets on our System
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
Work Conditions :
- Rotational shifts (9.00 AM to 5:00 PM from Office - 5:00 To 01:00 AM from Home)
- Rotational Day Off (2 Days off).
- Hybrid Model (Three days from Office & 2 Days from home)
- Training one month paid
Company Benefits:
- Career path
- Medical and social insurance provided.
- We work in software and web server hosting so you are gonna learn new things.
- Healthy and friendly environment
- Gaming Area to enjoy your break time
Desired Candidate Profile
Job Requirements:
- At least 3 years of technical experience ex orange or WE or software/Hosting Company is preferable
- Excellent problem-solving and communication skills
- English level is at least very good
- Sales experience is preferred
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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Dimofinf Operations Cent...
https://wuzzuf.net/jobs/p/lbsojl56ybve-customer-service-agent-dimofinf-operations-center-cairo-egypt