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Customer Service Agent

Fine Touch Group

Posted on October 9, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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We are searching for entry level and executive/director employees for our Logistic company. The logistic company is part of our mother company Fine Touch Group. The logistics company will soon enter the market in Egypt, regarding the marketing strategy the logistics company name is not announced yet.
Job Purpose:
Business planning framework responsible for making sure products reach their destinations safely, securely, and on-time. Part of supply chain management in charge of governing transportation efforts. Includes a range of professionals from logistics coordinators to truck drivers, warehouse managers to dispatch professionals. Job duties vary by occupation and the materials or products managed
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
job requirements
More than 1 year
Not Specified at least
Business Services - Other Consumer Services Logistics and Supply Chain


Other

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Requirements:
• Bachelor degree or something relevant
• Good communication skills and time management
• Good English skills
• Previous experiences in customer service
• C.V is required to apply for this job
• Experience working in logistics preferred, Bachelor's degree required for most positions
Skills and Qualifications:
Attention to detail, Strong time management skills, Communication skills, Ability to work well with others, Organisation skills, Quality management skills, Works well with deadlines, Knowledge of logistics systems, Understanding of transportation limitations and regulations, Ability to contribute individually to greater goal, Planning skills, Understanding of transportation issues, Knowledge of logistics subset (e.g. People working in ground transportation need to have understanding of trucking and rail shipments),

Keywords

Customer Service Agent Business Services

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Fine Touch Group


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