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Customer Service Agent

Med Right for medical services

0 - 2 years Cairo - Egypt

Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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Maintain beneficiary , client , provider or any caller s satisfaction
• Survey for beneficiary satisfaction regarding the service provided from the medical network
• Follow up any complaints raised within call and feed the caller back
• Raising flag for any suspicious cases, double added beneficiary ,
• Monitor real time and calls on queue via shift responsible.
• Call back the unreached callers from IVR and make sure to solve their inquiries
• Send to internal departments in case of beneficiary limit issue or any other related department according to the caller complaint or issue
• Handling customer inquiries within calls.
• Try to handle the customer complaints after referring to provider, in case failed to handle his complaint refer the complaint to the provider relationship officer.
• Refer back to CRO in case some benefits not updated on system for specific beneficiary
• Follow up any exception cases from the CRO in case the beneficiary called such as exceeding the limit on debt note from the client.

Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively
• Service Orientation: Actively looking for ways to help people.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Time management.


Customer support IVR Customer Service Agent Customer complaints Time management Relationship Networking Monitoring

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Med Right for medical services

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