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Experience
1 - 3 Years
Monthly Salary
AED 5,000 - 6,000 ($1,351 - $1,621)
Job Location
Remote (Company based out of Dubai, Sharjah, Ajman - United Arab Emirates (UAE))
Education
Any Graduation
Nationality
Any Arab National
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
• Handling customer inquiries and providing assistance over the phone. • Managing customer expectations and delivering potentially challenging news regarding policy coverage of device. • Ensuring a customer-focused approach in all interactions. • Responsible for collecting excess payment from customer by sending online payment link and following up with them through call. • Follow up with service centres for claim closure.
Desired Candidate Profile
• Experience in tele caller roles is preferred handling similar role. • Experience of managing Extended Warranty & Accidental Damage claim will be preferred. • Proficiency in both English and Arabic languages. • Strong communication and inter personal people skills. • Ability to handle difficult customer situations with empathy and professionalism. • Preference will be given to candidates holding spouse/father/mother visas. • Driving License holder will be given preference.
Employment Type
- Full Time
Company Industry
Department / Functional Area
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EWAD Extended Warranty Management CO. L.L.C
A prestigious Service Administrator managing device care insurance claim (Extended Warranty & Accidental Damage) in Dubai