Customer Service Agent Mozo Software LLC

Multiple VacanciesEmployer Active

Posted 1 hrs ago

Experience

0 - 1 Year

Monthly Salary

AED 2,500 - 3,000 ($676 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian

Gender

Any

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

  • Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression.
  • Utilize CRM software to track and manage customer interactions, ensuring timely follow-ups and issue resolutions.
  • Collaborate with cross-functional teams to escalate complex issues, providing a seamless experience for the customer.
  • Educate customers on product features, services, and promotions, actively fostering customer loyalty and retention.

Desired Candidate Profile

Job Summary: We are looking for a proactive and customer-focused Calling Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls to assist players support retention efforts, and ensure a high standard of customer satisfaction. •Key Responsibilities: Handle inbound and outbound calls to/from players in a professional manner. Assist players with inquiries related to account management, deposits, withdrawals, bonuses, and general gameplay Proactively reach out to players for reactivation, retention, or feedback purposes Stay informed about the latest promotions, games, Experienced in tele sales role and Have there own data for calling. of 20-30 customers.

•Skills & Qualifications:

Strong communication skills and call center software Ability to handle high call volumes in a fast-paced environment Problem-solving mindset with a focus on customer satisfaction Ability to work in shifts, including weekends.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Problem Resolution
  • Customer Success Associate
  • Client Service Representative
  • Client Support Executive
  • Client Relations
  • Product Knowledge

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Mozo Software LLC