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Customer Service Agent

National Food Products Company (Milco) LLC

Posted on April 1, 2020

2 - 7 years Abu Dhabi, Dubai, Sharjah - United Arab Emirates

Diploma, Any Graduation. Any Arabic National Male

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Job Description

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Job Description
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

- maintain updated knowledge of all company products and
- managing incoming in-bound calls & out-bound calls
- the target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
- generate sales leads
- identify and assess customers’ needs to achieve satisfaction
- build sustainable relationships and trust with customer
accounts through open and interactive communication
- providing accurate, valid and complete information by using
the right methods/tools
meeting personal/customer service team sales targets and call
handling quotas
- handling customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure
- follow communication procedures, guidelines and policies
- knowledge in using the CRM system
- excellent written and verbal communication skills
- organizational skills with the ability to manage numerous
projects and priorities at once
- positive, service-oriented attitude

FMCG / Foods / Beverages

Helpdesk / Customer Service / Telecalling


Customer Service Agent FMCG customer service support - CRM system in-bound calls & out-bound calls

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National Food Products Company (Milco) LLC

NFPC founded in 1971 is a multi million dollar FMCG organization. Its products are consumed by more than half of the total population of the UAE every single day.These products are exported to almost every country in the region, to the whole Indian Sub-continent, to the Far East and Africa, to Russi a, Eastern Europe and to the United Kingdom.Today, NFPC is one of the region's largest employers with a staff of more than 3000 in more than a dozen locations in the UAE and the region. Our business units include LACNOR, OASIS, Milco, Plastic and joint-venture with ARLA FOODS.
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