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Customer Service Agent

UMARCHE

Posted on September 12, 2019

0 - 1 years Egypt - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Maintain customer relations
• Received calls on the hotline and customer inquiries and reply to telephone follow any department.
• Support Clients by all the information needed and guide them to the business developer who can technically support them with the suitable program needed.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Coordinate courses implementation.
• Resolving any problems and requests of customers.
• Send the hotline and visits daily report.
• Greeting and guiding guests and clients.
job requirements
0 to 1 years


Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor degree in business or any related field.
• Experience: From 0 to 1 Year in customer service
• English level: Good.
• Presentable.
• Good communication skills.

Keywords

Customer Service Agent

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UMARCHE


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