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Posted on July 23, 2019

2 - 3 years Giza - Egypt

Any Nationality

Opening 01

Job Description

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As a senior Customer Service Specialist, you will be representing Mamiba and maintaining a perfect relation with our clients. Your main functions will include dealing with clients and following up with them via phone calls, helping them find solutions for their projects and resolving any issues they are facing in a timely manner. You will be assist the sales team in their daily operations and working closely with the marketing team. As you are representing our company, maintaining a positive and helpful attitude is a must.

Job Description

Maintain good relations with customers, and help them with any problems faced.
Support and assist sales manager in sales operations.
Follow up with plant on retail items balances, orders delivery and aim to resolve any issues.
Producing reports for sales & marketing managers.
Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Excellent communicator
Active listener
Problem solver
Service oriented
Excellent command of spoken and written English (French is a Plus)
Very good knowledge of Excel
Social Media savvy




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