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Customer Service Agent

Client of REEQWEST HR Consultancy Solutions

Posted on February 13, 2020

1 - 2 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Summary
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching the required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
Requirements:
• Previous experience in the customer service field.
• Very good level of English. (Fluency is not a must)
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.


Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Agent

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Client of REEQWEST HR Consultancy Solutions


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Website https://www.reeqwest.com/view-job-details.php?id=3395


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