Customer Service Agent/Representative

MINIMALIST

About UsMinimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With two stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and uses only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.The RoleThe Customer Service Agent/Representative functions as the face of Minimalist to customers and ensures that customer queries and concerns are solved in a professional and timely manner.ResponsibilitiesComplaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).RequirementsAt least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.Ideally a Bachelor s degree.Outstanding communication skills (verbal & written) in Khaleeji Arabic.Outstanding communication skills (verbal & written) in English.What we offerCompetitive salary with performance-based incentives;UAE visa and permits;Health insurance;Annual flight ticket allowancesGrowth and long-term development opportunities;Long-term perspective in a rapidly expanding, future-oriented organization;