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Customer Service Agent (Temporary)

Maersk

Posted on November 15, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Record, monitor and report operational milestones.
• Primary contact focal to customer for any operational queries/issues & Exceptions.
• Closely manage Shipping operations, inventory management and timely data management.
• Timely and accurate documentation
• Work closely in coordination with offsite teams to execute shared tasks
• Efficiently handle the work assigned to you by your team leader and optimally utilize the resources resulting in high operational efficiency.
• Maintain customer relationship and assist in maintaining and growing the current business by providing effective solutions to their needs.
• Maintain proactive coordination with customer, vendors and other Maersk offices to process the shipments in time.
• Vendor coordination and management
• Focus on process improvement from a customer perspective as well as Maersk internally
• Ensure KPIs are fulfilled against target
• Ensure OPS strategy defined by team leader / CS Manager is executed
• Exception Management
job requirements
More than 2 years
Not Specified at least
Logistics and Supply Chain


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Flexibility towards shift working if required
• Detail oriented
• Good data analysis skills
• Effective communication skills
• Should be able to work with minimum supervision
• Good knowledge of OCE Export operations and associated documentation processes
• Good knowledge of MS Excel
• Service oriented with a prompt sense of urgency
• Warehousing / Customs clearance knowledge would be an advantage

Keywords

Customer Service Agent (Temporary)

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Maersk


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