Customer Service Ambassador Concentrix Corporation

Employer Active

Posted on 1 Dec

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Luxury brand ambassador, you will:

  • Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp...)
  • Curate unforgettable, personalized experiences for high net worth clients
  • Maintain broad knowledge of client products and/or services
  • Exceed sales and CRM targets while fostering long term client relationships
  • Leverage your deep product knowledge materials, craftsmanship, heritage to advise and inspire
  • Maintain utmost discretion and professionalism in every interaction
  • Collaborate seamlessly with the team to uphold brand standards across all touchpoints
  • Support on ecommerce related enquiries for all sites in the region
  • Respond to after-sales related questions(basics only)
  • Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
  • Have the brand culture and knowledge to respond with service excellence to all types of questions
  • Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients' requests
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Desired Candidate Profile

3 5 years of experience in luxury retail, upscale hospitality, or high-end customer service

  • Fluent in English; (B2 , C1 level + ) Arabic (and other languages) are strong assets
  • University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage
  • Proficient with CRM or POS systems able to track and enhance customer engagement
  • Exceptional interpersonal skills, emotional intelligence, and passion for luxury
  • Highly presentable, with a keen eye for detail and professional composure
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

Company Industry

Department / Functional Area

Keywords

  • Customer Service Ambassador - Luxury Retail- Arabic And English Speaker

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Concentrix Corporation

https://jobs.concentrix.com/job/tp-na-16581670

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