Customer Service and Documentation Manager Confidential Company Posted on September 14, 2020 5 - 8 years AED 10,000 - 12,000 ($2,700 - $3,240) Dubai - United Arab Emirates Other(Other), Other(Other). Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB • Gather SOA’s of all shipping lines by Wednesday to review during Thursday meeting and resolve all open dispute within 7 days of receiving the issues (ATS DXB & ATS Bahrain). • Review team composition and optimize the people resources including contingency plan. • Set up KPI for all CS/Doc functions – export and import – sea and air. • All Internal process (IOP) should be well documented, explained among the people concerned to implement. • Ensure Sales SOP which is generally a customer basis is well read, understood and percolate down to the organization frontline level for implementation and execution. • Customer visit along with sales people as and when the need arises related to CS/Doc role to resolve any pending issues. • Accessibility of all CS/Doc people to customers, carriers and sales should be ensured and their experience working with ATS should be sound and seamless. • Co-coordinating with the Shipping Lines and air carriers for all escalation purposes related to CS/Doc activities. • Ensure outside transporters/vendors are managed well in terms of procurement of rates, credit terms etc. • Checking the Carriers/ Vendors invoices to ensure same is billed as per agreed rate with ATS Pricing / Sales Desk. This will be assisted by the DOC Collection Desk too. • Ensure all systems update (F/S, SAP etc…) should be done timely for both Purchase as well as Sell entry in order to raise ATS invoices to customers on time and every time. • All correspondence with the shipping/air lines and customers should be strictly by mail and not verbal. • Daily shipment reports to be maintained by ATS format or as needed in customer’s format. Ensure DSR’s are prepared by Doc desk and sent to the CS desk on daily basis. Shipment reports to be sent to customers as per their requirement. • ATS Invoice to customers checking for Imports/ Export/ W&D. • Monitoring EFG shipments. • Report of Monthly Volume handles by Doc Desks to be received by CS Desk (5th of every month) • In case of any shipment where in a FZE BOE/ exit are involved proper information to be provided to the BL/ collection desk along with the credit purchase done, enabling the B/L desk to raise the customer invoice accordingly. • When FZE BOE is involved the Export Declaration and the B/L should be in line with the FZE BOE in order to avoid discrepancy with Customs. • Annual Leave planning for the team. Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Logistics / Supply Chain Desired Candidate Profile Must have experience in Shipping / Freight forwarding Company in UAE, with very good communication, IT and leadership skills, and certified training certificates and valid UAE driver license will be an advantage. Keywords Logistics Management Supply Chain Management Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Manager Jobs also searched Dubai UAE All Jobs Customer Service Manager Jobs in Dubai Backup Branch Manager Jobs in Dubai Lobby Manager Jobs in Dubai Logistics Jobs in Dubai Logistics Management Jobs in Dubai Supply Chain Management Jobs in Dubai Procurement Jobs in Dubai Customer Service Manager Jobs in UAE Backup Branch Manager Jobs in UAE Lobby Manager Jobs in UAE Logistics Jobs in UAE Logistics Management Jobs in UAE Supply Chain Management Jobs in UAE Procurement Jobs in UAE Customer Service Manager Jobs Backup Branch Manager Jobs Lobby Manager Jobs Logistics Jobs Logistics Management Jobs Supply Chain Management Jobs Procurement Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?