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Customer Service Assistant

Real Academy

Posted on May 8, 2019

2 - 3 years Cairo - Egypt

Bachelor of Arts. Any Nationality

Opening 01

Job Description

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Manage incoming and outgoing communications.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
job requirements
2 to 3 years
Not Specified at least
Education


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

BA Holder
• Experience in the same field
• Very good command of English
• High command of computer skills and Microsoft office skills

Keywords

Customer Service Assistant

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Real Academy

About this Company
www.real-academy.net
Industry:
Education
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