Customer Service Assistant International Gemological Institute DMCC Posted on November 11, 2019 2 - 6 years United Arab Emirates - United Arab Emirates Any Graduation. Any Arabic National Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB 1. Position Summary: The role of the Customer Service Assistant is to be the face of the organization; the first point of contact interacting with clients and visitors coming to the office. Primary Responsibilities- • Receiving precious materials from clients for laboratory services of grading and certification • Physical verifcation of the material count and recording precisely the information in the IT systems of the company • Preparing the necessary documentation for issuing the jobs in operations • Communicating with clients for job updates and tracking approvals of laboratory results • Receiving the completed jobs and preparing the necessary documentation for delivery and invoicing to clients • Preparing reports and updates as needed by the management for commercial aspects of the business Secondary Responsibilities- • Handling general incoming telephone calls and emails to the company • Proactive communication with clients for upselling various products & businesses of the company • Resolving client issues and queries to achieve a high level of customer satisfaction 2. Principal Accountabilities • Ensuring the precious materials received are as declared physically with zero tolerance on mistakes. • Capturing client requirements clearly & precisely through KYC & Take-in forms while ensuring full disclosure on estimated costs and delivery timelines • Ensuring error free information upload in the IT system for job initiation • Seamless and in-time communication and co-ordination with clients on in-process approvals necessary for job completion • Delivering jobs to clients post verification of credentials, as per company guidelines on client specific payment agreements and ensuring correct documentation before delivery • Coordinating with accounts department for the computation and generation of the tax invoices • Assisting accounts department for customer payment follow-up and collections on a regular basis. • Documentation of front office as per ISO 9001:2015 & 17025:2017 manuals of the company Company Industry Gold / Gems & Jewellery Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile 3. Critical Challenge: • The Customer Service Assistant is a challenging role which needs diverse skills to deliver results to delight customers ▪ A vivacious, positive and confident personality ▪ Mature, highly disciplined and concientous work ethics ▪ High attention to detail oriented 4. Unique Requirements & Skills: • High Computer Literacy- Advanced Excel expertise necessary • Language skills- Fluent in English (Spoken & Written) & Arabic (Business Spoken) • Candidates should have 2 to 3 years of experience in customer service function. • Arabic compulsory 5. Contacts: • Internal: Customer Service Team, Laboratory Team, Education Team, Sales Team, Other global office teams • External: Customers, Corporate Client's Representatives 6. Problem Solving & Decision Making: • Ability to resolve customer complaints and difficult situations amicably • Being a team player and cohesive employee • Lateral thinking and problem solving capability in challenging situations • Ability to see other view points and take informed decisions Keywords Customer Service Assistant Customer Service Officer IT systems upselling documentation contact interacting customer satisfaction client issues Resolving Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Assistant Jobs also searched Dubai UAE All Jobs Customer Service Assistant Jobs in Dubai Customer Service Jobs in Dubai Upselling Jobs in Dubai Sales Jobs in Dubai Collections Jobs in Dubai Operations Jobs in Dubai Customer Satisfaction Jobs in Dubai Customer Service Assistant Jobs in UAE Customer Service Jobs in UAE Upselling Jobs in UAE Sales Jobs in UAE Collections Jobs in UAE Operations Jobs in UAE Customer Satisfaction Jobs in UAE Customer Service Assistant Jobs Customer Service Jobs Upselling Jobs Sales Jobs Collections Jobs Operations Jobs Customer Satisfaction Jobs International Gemological Institute DMCC International Gemological Institute DMCC Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?