Customer Service Associate
Furchild
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
Meet and exceed sales targets, contributing to team goals.
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
Collaborate with the product team to track responses and contribute to future improvements.
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
Grow your knowledge of pet health, care and wellness to assist customers better.
Represent Fuchild's values in every interaction.
Desired Candidate Profile
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
Experience using CRM systems and order management platforms.
Excellent written and verbal English skills, with keen attention to grammar.
An outgoing, confident personality with a knack for building rapport.
Highly organised and detail-oriented, able to manage multiple tasks efficiently.
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
Flexibility to work weekends and varied shifts in a dynamic environment.
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
Department / Functional Area
Keywords
- Customer Service Associate
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Furchild
At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you re part of something bigger a company that values innovation, customer satisfaction, and most importantly, the health of pets.