Contact Centre Agent will work in a dynamics 24/7multi-channel and multi-service customer contact environment handling product & services enquiries, sales leads, service orders, reservations, support requests, trouble reports, incidents, complains and customer feedback cases through inbound and outbound calls, web chats, social media & messaging, and email channels.
Key purpose of this role is to be the centralized point of contact for all types of customer segments, i.e. organiser, exhibitor, contactor, visitor, delegates, participants, or tenant; providing faster response & resolution to client with the best service quality. This role makes an important contribution to DWTC’s overall customer relationship management by enhancing customer loyalty & satisfaction through superior customer service, faster customer support, enhanced customer relations and profitable outreach.
Visa - sponsored / own visa
Job type - temporary (3 months)