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customer service / call center

Decision Management Consultants

Posted on November 24, 2019

2 - 8 years AED 4,500 - 5,000 ($1,215 - $1,350) Dubai - United Arab Emirates

Any Graduation, Diploma, Secondary School. Any Arabic National

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Job Description

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Handle inbound enquiries received through web chat, WhatsApp, or emails channels with focus on first contact resolution.
Qualify customer enquiry to generate quality leads. Log qualified leads in CRM system for sales team’s perusal.
Handle service order by scripting new orders and/or validating and processing existing orders in CRM system. Follow-up with service delivery teams to ensure timely delivery of requested service.
Perform outreach activities to generate quality leads, client on-boarding, or close the feedback loop.

Advertising / PR / Event Management

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Contact Centre Agent will work in a dynamics 24/7multi-channel and multi-service customer contact environment handling product & services enquiries, sales leads, service orders, reservations, support requests, trouble reports, incidents, complains and customer feedback cases through inbound and outbound calls, web chats, social media & messaging, and email channels.

Key purpose of this role is to be the centralized point of contact for all types of customer segments, i.e. organiser, exhibitor, contactor, visitor, delegates, participants, or tenant; providing faster response & resolution to client with the best service quality. This role makes an important contribution to DWTC’s overall customer relationship management by enhancing customer loyalty & satisfaction through superior customer service, faster customer support, enhanced customer relations and profitable outreach.

Visa - sponsored / own visa
Job type - temporary (3 months)


Call Center customer service

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Decision Management Consultants

Decision Management consultants distinguishes itself from others by viewing each new client as a unique business entity offering them not only professional services but innovative management solution as well. Creation of quality business culture, which facilitates the perfect blend of the individual and the business environment, is a primary objective of its approach and is deemed essential for the achievement and sustenance of success
Acting as virtual extension of HR Division of the corporate entities, we at Decision Management Consultants(DMC) offers a range of HR services in their search for individuals with suitable qualifications, the relevant experience and background and the appropriate qualities to blend with the corporate philosophy of an organization, share its vision and at the same time fulfill the job requirements as well as undertaking human Resources evaluation.
View Contact Details


Name/ Designation:
Tasneem - HR

Website https://www.dmcdubai.com

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