Customer Service Coordinator Asset Management Business Unit
Majid Al Futtaim
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Manage daily operations at the Customer Service Information Desk, ensuring smooth workflow and adherence to established service standards.
- Provide guests with accurate information about mall facilities, promotions, store locations, and upcoming events.
- Handle customer inquiries and complaints professionally, ensuring timely resolution within agreed service levels.
- Support the execution of the mall s Gift Card program and follow strict compliance with payment handling policies.
- Maintain updated knowledge of mall amenities, store offerings, and current marketing campaigns.
- Collaborate with supervisors and the team to improve service delivery and enhance visitor satisfaction.
- Assist in coordinating promotional activities and on-ground support for mall events when required.
Skills Set
- Customer Relationship Management
- Front Desk and Guest Services
- Complaint Resolution
- Retail and Mall Operations Support
- Teamwork and Communication
- Payment and Gift Card Handling
Desired Candidate Profile
High school diploma or equivalent; additional certification in hospitality or customer service is an advantage.
Minimum 2 years of customer service experience in shopping malls, hotels, or other luxury service environments in the GCC.
Excellent interpersonal and communication skills with a customer-centric mindset.
Strong problem-solving ability and attention to detail.
Ability to work in a fast-paced retail environment and handle multiple tasks efficiently.
Company Industry
Department / Functional Area
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Majid Al Futtaim
Majid Al Futtaim is a leading diversified conglomerate based in Dubai, operating across shopping malls, retail, communities, and entertainment sectors. Through its Asset Management Business Unit, the group manages some of the most iconic retail destinations in the Middle East, delivering world-class service standards and customer engagement experiences that set new benchmarks in the region s retail industry.