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Customer Service Coordinator

Al Forsan International Club

Posted on February 12, 2019

1 - 3 years $501 - $1,000 Abu Dhabi - United Arab Emirates

Diploma, Any Graduation. Any Arabic National Female

Medical Insurance,Food + Accommodation & other Benefits

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Job Description

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Job Description:
• Manage operations at the reception
• Ensures prompt, courteous, and knowledgeable service is provided to all customers
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner complying with the company’s policies and procedures

• Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Equestrian Director and Riding Academy Manager.

• Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

• Handle incoming phone calls related to product inquiry, event information, prices, bookings, cancellations, schedule of the Riding School
• Maintain competent understanding of riding school products.
• Coordinate, analyze and improve customer service functions to meet companies’ goals.
• Assist in marketing activities and yearly statistics
• Train reception staff on customer service standards, registration procedures and proper front line etiquette
• Visit customers in the field to understand their needs by building a professional relationship throughout

• Ensure the accuracy of all Riders details and all communication is correctly recorded in files and computer

• Monitor the progress of works and customer satisfaction and feedback on completion.

• At all times comply with company policies, procedures and instructions.

• Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Hotels / Hospitality



Customer Service Customer Relationship

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Al Forsan International Club

The first resort of its kind in the Middle East, Al Forsan International Sports Resort offers exciting sporting activities and entertainment for all ages and skill levels.

As Abu Dhabi’s reputation as a premier international sporting destination continues to grow, Al Forsan International Sport s Resort will play a key role in driving this evolution. With world-class facilities catering to a wide array of sports and Olympic-standard activities, Al Forsan International Sports Resort allows you to experience everything from shooting, equestrian, and motorsports to paintball, wakeboarding, and waterskiing – all under one roof. Then, when you need a break from all the action, choose from a variety of great international restaurants to refresh and re-energize you.

Al Forsan International Sports Resort truly offers something for everyone, whether you’re training for an international sporting event or just looking for an exciting outing for the whole family. Visit for a thrilling day of sports and activities, or become a real pro by taking advantage of the wide range of benefits available only to club members. Guests enjoy their pick of activities, while members receive special rates and exclusive access to members’ areas.

Al Forsan International Sports Resort is also the ideal arena for your special occasion or group event. From an unforgettable day out with family or friends to formal gatherings or corporate team-building events and even a venue for international competitions,

Al Forsan provides a winning combination of unique activities and unparalleled service.
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