Customer Service Coordinator AW Rostamani Holdings Co LLC

Employer Active

Posted 2 hrs ago

Experience

2 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management), Bachelor of Arts(Communication), Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles.
  • Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement.
  • Organizing & Training drivers frequently to increase driver productivity.
  • Providing proper product and training for all drivers on a regular and continuous basis.
  • Visiting customers frequently to build better relationship.
  • Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance.
  • Coordinating with workshop for customer original vehicles and updating on timely basis.
  • Ensuring to return all original vehicle to customer once ready from workshop.
  • Ensuring to maintain high quality vehicle as per SHIFT standard.
  • Receiving vehicles from car wash and closing NRT.
  • Updating fuel invoice supporting's on day-to-day basis
  • Responding to all phone calls and ensuring to provide all necessary support.
  • Ensuring to reply all external/internal customer emails within 2 hours.
  • Making sure to assign jobs to drivers regularly to ensure high production.
  • Analyzing points based on distance/location and approving drivers OT.
  • Transferring old and high mileage floating vehicles to sales on regular basis.
  • Make sure fleet reconciliation is done on daily basis and clear the variance if any same day.

Desired Candidate Profile

Educational Qualification:

  • Preferably a bachelor’s degree in business administration, Automotive Management, Logistics, or a related field.
  • Valid UAE driving license preferred.

Work Experience:

  • Preferably a bachelor’s degree in business administration, Automotive Management, Logistics, or a related field.
  • Valid UAE driving license preferred.

Competencies:

  • Strong coordination and organizational abilities.
  • Excellent customer service and communication skills.
  • Problem-solving and analytical thinking.
  • Time management and ability to multitask under pressure.
  • Leadership and driver supervision skills.
  • Attention to detail and accuracy.
  • Knowledge of rental processes, fleet management, and basic automotive understanding.
  • Proficiency in MS Office (Excel, Outlook, Word).

Languages:

  • English – Required.
  • Arabic – Preferred.
  • Additional languages are an advantage in a customer-facing environment.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service Coordinator
  • Service Desk Coordinator
  • Customer Care Supervisor
  • Customer Coordinator

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AW Rostamani Holdings Co LLC

One of the leading local group of companies in Middle East

Firos - NA

Deira Al Ittehad Road, Port Saeed ,Dubai P.O. Box - 22715, United Arab Emirates, Dubai, United Arab Emirates (UAE)